A classification of after-sales services within the capital goods industry.
Donatella CortiJohn MillsPublished in: Int. J. Serv. Technol. Manag. (2007)
Keyphrases
- classification accuracy
- automatic classification
- feature extraction
- decision trees
- pattern recognition
- machine learning algorithms
- machine learning
- web services
- decision rules
- benchmark datasets
- classification method
- pattern classification
- classification models
- model selection
- service discovery
- customer service
- feature vectors
- business opportunities
- case study
- information goods
- classification scheme
- digital goods
- support vector machine
- feature selection
- electronic commerce
- classification rules
- service providers
- support vector machine svm
- service composition
- image classification
- supply chain
- semi supervised
- world wide
- customer support
- support vector
- data sets