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Improving Service Quality by Prioritizing Service Attributes Using SERVQUAL and Kano Model - A Case Study of Nursing Home in Taiwan.
Chin-Mei Chou
Cindy Sutanto
Shu-Kai Wu
Published in:
HCI (4) (2015)
Keyphrases
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service quality
service providers
customer satisfaction
quality of service
information systems
management system
network structure
data analysis
probabilistic model
competitive advantage