Service Quality of e-Governance Services through Common Service Centres (OSQ-CSC) in India: A Study Using Structural Equation Modeling.
Vijaya S. UthamanVasanthagopal RamankuttyPublished in: ICEGOV (2019)
Keyphrases
- service quality
- structural equation modeling
- user satisfaction
- service providers
- information quality
- customer satisfaction
- information systems
- measurement model
- incident management
- technology acceptance
- factors influencing
- electronic commerce
- quality of service
- survey data
- job satisfaction
- service oriented
- computer self efficacy
- perceived usefulness
- e government
- learning environment
- web services
- empirically tested
- database