Differences between LTE and 3G service customers: Business and policy implications.
Wonsuk JungYoungsun KwonPublished in: Telematics Informatics (2015)
Keyphrases
- customer service
- customer classes
- service providers
- customer support
- marketing campaigns
- customer satisfaction
- online stores
- single server
- service systems
- telecommunications industry
- service rates
- call center
- long run
- online services
- business opportunities
- state dependent
- single server queue
- cost efficient
- arrival rate
- admission control
- service times
- business partners
- service delivery
- enterprise systems
- heavy traffic
- asymptotically optimal
- allocation policy
- customer relationship management
- customer loyalty
- quality of service
- service management
- queueing model
- customer data
- information systems
- customer behavior
- banking industry
- direct marketing
- data mining
- decision making
- web services
- service quality
- business models
- financial services
- electronic commerce
- optimal policy
- queue size
- internet access
- fluid model
- queue length
- steady state
- business processes
- software vendors
- business process
- business activities
- holding cost
- queueing networks
- service oriented
- business intelligence
- business goals
- mobile services
- customer demand
- product information
- marketing strategies
- fourth generation
- long term evolution