The relationship-service-profit chain: conceptual framework and propositions.

Carmel Herington Lester W. Johnson

Published in: Int. J. Serv. Technol. Manag. (2010)

Keyphrases

conceptual framework
sharing platform
theoretical framework
virtual organization
web services
service providers
service quality
decision making
business models
agent negotiation
service composition
data sets
real world
service oriented
databases
information services
reflective learning