Cause of Attrition in an Information Technology-Enabled Services Company: A Triangulation Approach.
Saswat BarpandaAthira S.Published in: Int. J. Hum. Cap. Inf. Technol. Prof. (2022)
Keyphrases
- information technology
- business activities
- information society
- customer service
- business strategy
- web services
- service providers
- service oriented
- information services
- case study
- researchers and practitioners
- information systems
- small businesses
- business analytics
- customer support
- financial services
- service composition
- ubiquitous computing
- range data
- context aware
- service delivery
- user centric
- government agencies
- end users
- digital economy