Improved recognition of Hungarian call center conversations.

Balázs Tarján Gellért Sárosi Tibor Fegyó Péter Mihajlik

Published in: SpeD (2013)

Keyphrases

call center
asymptotically optimal
object recognition
recognition rate
service level
arrival rate
service quality
neural network
special case
decision makers
e learning
recognition algorithm
dynamic time warping
heavy traffic
queueing model
service systems