Improving debt collection processes using rule-based decision engines: A case study of Capital One.

Amita Goyal Chin Hiren Kotak

Published in: Int. J. Inf. Manag. (2006)

Keyphrases

short term
expert systems
decision processes
decision making
decision rules
data driven
case study
decision makers
genetic algorithm
rule based systems
rule base
document collections
long term
image sequences
knowledge management
database systems
web services
decision process
information systems
database