Low Cost / High Impact Informatics Strategy for Municipal Healthcare in Argentina: Improving Quality of Service with a Call Center.
María José TerraDavid HoltSergio KönigPublished in: MedInfo (2001)
Keyphrases
- quality of service
- high impact
- call center
- service quality
- low cost
- qos requirements
- real time
- response time
- resource management
- qos routing
- service level
- ad hoc networks
- ip networks
- admission control
- web services
- information systems
- resource utilization
- service systems
- service selection
- network resources
- qos parameters
- e government
- bandwidth allocation
- service differentiation
- bandwidth utilization
- traffic engineering
- multimedia services
- information retrieval
- queueing model
- agent technology
- user interface
- information technology
- artificial intelligence