IT impacts on operation-level agility in service industries.
One-Ki Daniel LeePeng XuJean-Pierre KuilboerNoushin AshrafiPublished in: ECIS (2009)
Keyphrases
- decision making
- service composition
- service oriented architecture
- web services
- information technology
- data sets
- business process
- levels of abstraction
- information retrieval
- information systems
- end users
- customer service
- software systems
- electronic commerce
- application level
- computing environments
- service providers
- neural network