Sales Service Improvement for an Industrial Transformer Manufacturer.
Amy J. C. TrappeyCharles V. TrappeyYi-Liang LinYi-Kai KuoYu-Sheng ChangLin MaPublished in: ISPE CE (2010)
Keyphrases
- customer service
- quality improvement
- supply chain
- web services
- significant improvement
- industrial applications
- service providers
- service composition
- service quality
- information systems
- processor sharing
- customer support
- distribution network
- heavy traffic
- production planning
- service oriented
- fault diagnosis
- management system
- service discovery
- loosely coupled
- call center
- cost savings
- dynamic pricing
- end users
- dynamic programming
- power transformers
- data sets
- quantity discount