Sequencing and scheduling appointments for multi-stage service systems with stochastic service durations and no-shows.
Shenghai ZhouQing YuePublished in: Int. J. Prod. Res. (2022)
Keyphrases
- multistage
- service systems
- stochastic programming
- stochastic optimization
- service requests
- assembly systems
- stochastic models
- service oriented
- web technologies
- service level
- dynamic programming
- scheduling problem
- production system
- queueing model
- single stage
- service selection
- lot sizing
- enterprise systems
- call center
- arrival rate
- information systems
- steady state
- optimal policy
- production planning
- heavy traffic
- petri net
- sufficient conditions
- decision making