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Does Competition Improve Service Quality? The Case of Nursing Homes Where Public and Private Payers Coexist.

Susan Feng LuKonstantinos SerfesGerard J. WedigBingxiao Wu
Published in: Manag. Sci. (2021)
Keyphrases
  • service quality
  • service providers
  • customer satisfaction
  • health care
  • electronic commerce
  • privacy preserving
  • user interface
  • quality of service
  • user satisfaction
  • call center