Investigating the psychometric properties of the Speech User Interface Service Quality questionnaire.
James R. LewisMary L. HardzinskiPublished in: Int. J. Speech Technol. (2015)
Keyphrases
- service quality
- user interface
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- online shopping
- competitive environment
- information quality
- speech recognition
- human computer interaction
- quality of service
- competitive advantage
- hidden markov models
- database
- speech signal
- call center
- database systems