Lexicon-Based Sentiment Analysis of Online Customer Ratings as a Quinary Classification Problem.
Claudia HöselChristian RoschkeRico ThomanekMarc RitterPublished in: HCI (35) (2019)
Keyphrases
- sentiment analysis
- online reviews
- product reviews
- text classification
- opinion mining
- sentiment lexicon
- sentiment classification
- collective classification
- supervised classifiers
- text mining
- text categorization
- feature selection
- supervised learning
- sentence level
- user generated
- multi aspect
- neural network
- collaborative filtering
- machine learning
- supervised classification
- decision rules
- customer satisfaction
- public opinion
- product features
- rating prediction
- micro blog