Measuring The E-commerce Customer Service Life Cycle.
Ronald T. CenfetelliIzak BenbasatPublished in: ECIS (2002)
Keyphrases
- life cycle
- customer service
- business models
- electronic commerce
- customer behavior
- customer satisfaction
- inventory control
- design process
- mass production
- software product
- concurrent engineering
- governmental organizations
- e learning
- customer support
- product life cycle
- development life cycle
- product design
- information systems
- artificial intelligence
- real world