Customer rejection to guide lead time quotation and pricing decisions.
Ramzi HammamiYannick FreinAbduh Sayid AlbanaPublished in: J. Oper. Res. Soc. (2021)
Keyphrases
- lead time
- single product
- holding cost
- customer demand
- supply chain
- periodic review
- service level
- base stock levels
- inventory control
- inventory systems
- call center
- single item
- lot sizing
- decision making
- total cost
- decision makers
- customer service
- planning horizon
- infinite horizon
- lost sales
- assembly systems
- utility function
- setup cost
- random variables
- single stage
- inventory level
- poisson process
- cost reduction
- stochastic lead times
- customer satisfaction
- stochastic demand
- inventory models
- independent and identically distributed
- production planning
- arrival rate
- sensitivity analysis