Facebook Hospital Reviews: Automated Service Quality Detection and Relationships with Patient Satisfaction.
Nohel ZamanDavid M. GoldbergAlan S. AbrahamsRichard A. EssigPublished in: Decis. Sci. (2021)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- information systems
- electronic commerce
- service providers
- emergency department
- social networks
- online shopping
- competitive advantage
- quality of service
- information quality
- health care
- patient records
- patient groups
- online social networks
- intensive care
- patient care
- electronic health records
- medical knowledge
- patient data
- medical practice
- medical data
- job satisfaction
- high risk
- hospital information systems
- databases
- medical doctors