Ticket automation: An insight into current research with applications to multi-level classification scenarios.
Alessandro ZangariMatteo MarcuzzoMichele SchiavinatoAndrea GasparettoAndrea AlbarelliPublished in: Expert Syst. Appl. (2023)
Keyphrases
- pattern recognition
- decision trees
- classification accuracy
- text classification
- feature extraction
- automatic classification
- support vector machine
- preprocessing
- correct classification
- support vector
- feature selection
- classification models
- classification systems
- image classification
- database
- support vector machine svm
- pattern classification
- classification algorithm
- object classification
- accuracy rate
- classification rate
- training samples
- automated classification
- classification scheme
- classification rules
- benchmark datasets
- feature set
- supervised learning
- hidden markov models
- real world