Empirical study on quality management for product-service systems in industrial environment.
Florian PaschChristoffer RybskiRoland JochemPublished in: Bus. Process. Manag. J. (2016)
Keyphrases
- empirical studies
- service systems
- quality management
- industrial environment
- data quality
- quality assessment
- fuzzy theory
- service quality
- project management
- human factors
- systems development
- service oriented
- web technologies
- water quality
- service level
- call center
- quality control
- software projects
- information systems
- product quality
- quality improvement
- e learning
- literature review
- arrival rate
- enterprise systems
- life cycle
- neural network
- fuzzy clustering
- queueing model
- fuzzy logic
- case study