Managing user acceptance towards enterprise resource planning (ERP) systems - understanding the dissonance between user expectations and managerial policies.
Eric Tze Kuan LimShan Ling PanChee-Wee TanPublished in: Eur. J. Inf. Syst. (2005)
Keyphrases
- enterprise resource planning
- erp systems
- user acceptance
- information systems
- mobile services
- business processes
- business process
- end users
- user interface
- maturity model
- customer relationship management
- cognitive style
- user satisfaction
- user experience
- project managers
- perceived usefulness
- technology acceptance
- mobile devices
- case study