Fostering Business Model Extensions for ICT-Enabled Human-Centered Service Systems.
Stefan KleinschmidtChristoph PetersPublished in: Wirtschaftsinformatik (2017)
Keyphrases
- human centered
- business models
- service systems
- case study
- ambient intelligence
- information and communication technologies
- life cycle
- electronic commerce
- service oriented
- service level
- web technologies
- human robot interaction
- cloud computing
- call center
- enterprise systems
- conceptual framework
- multimedia databases
- database
- end users
- queueing model
- arrival rate
- intelligent systems
- design process