Factors Impacting Adoption of Social Media Channels for Customer Service Management: A Review.

Vyankatesh Adke Priti Bakshi Muniza Askari

Published in: SMAP (2022)

Keyphrases

service management
social media
factors affecting
service delivery
government services
network management
context awareness
e government
electronic commerce
information technology
social networks
context aware
information systems
intelligent agents
customer satisfaction