History Matters: The Impact of Online Customer Reviews Across Product Generations.

Linyi Li Shyam Gopinath Stephen J. Carson

Published in: Manag. Sci. (2022)

Keyphrases

customer reviews
product reviews
opinion mining
online product reviews
product features
customer satisfaction
positive or negative
sentiment analysis
user generated content
user generated
sentiment classification
real time
anomaly detection
co occurrence
text mining
information systems
machine learning