Keyphrases
- service quality
- internet shopping
- user satisfaction
- customer satisfaction
- confirmatory factor analysis
- service providers
- measurement model
- structural equation modeling
- information quality
- information systems
- electronic commerce
- call center
- factors influencing
- real time
- online shopping
- competitive advantage
- internet banking
- perceived usefulness
- job satisfaction
- quality of service
- technology acceptance
- purchase decision
- subjective norm
- competitive environment
- decision making
- databases