Perceived service quality based on passenger and trip characteristics: A structural equation modeling approach.
Mahmoud MesbahMina SahraeiAmirali SoltanpourMeeghat HabibianPublished in: J. Rail Transp. Plan. Manag. (2022)
Keyphrases
- user satisfaction
- structural equation modeling
- service quality
- perceived usefulness
- customer satisfaction
- information systems
- information quality
- computer self efficacy
- measurement model
- confirmatory factor analysis
- online stores
- service providers
- structural model
- cross sectional
- quality of service
- job satisfaction
- survey data
- technology acceptance
- technology acceptance model
- internet shopping