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The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario.
Zhenyang Shen
Jinyang Zhou
Lewen Wang
Cong Cao
Published in:
HCI (46) (2023)
Keyphrases
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customer service
online shopping
customer satisfaction
purchase intention
customer behavior
online stores
product quality
inventory control
real time
expert systems
service quality
vision system
call center
electronic word of mouth
survey data
markov chain
software engineering
social media
multi agent