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Zhenyang Shen
Publication Activity (10 Years)
Years Active: 2023-2023
Publications (10 Years): 1
Top Topics
Call Center
Markov Chain
Purchase Intention
Online Stores
Top Venues
HCI (46)
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Publications
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Zhenyang Shen
,
Jinyang Zhou
,
Lewen Wang
,
Cong Cao
The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario.
HCI (46)
(2023)