Hybrid Context Model Based on Multilevel Situation Theory and Ontology for Contact Centers.
Anupama KalyanSrividya GopalanV. SridharPublished in: PerCom Workshops (2005)
Keyphrases
- current situation
- semantic web
- contextual information
- theoretical basis
- conceptual framework
- situation awareness
- context aware
- knowledge base
- current context
- context sensitive
- semantic annotation
- theoretical framework
- computational model
- data driven
- domain specific
- knowledge representation
- domain knowledge
- conceptual model
- context awareness
- high level
- explicit knowledge
- data sets
- ontological framework