The Role of Customer Retention in Business Outcomes of Online Service Providers.
Behrang AssemiPublished in: FinanceCom (2018)
Keyphrases
- service providers
- customer retention
- online services
- customer satisfaction
- service quality
- business opportunities
- business organizations
- web services
- cloud computing
- customer relationship management
- service provision
- end users
- real time
- customer churn
- business intelligence
- business process
- cloud services
- information systems
- personal data
- service delivery
- quality of service
- database systems