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Virtual Assistants - A Study on the Usability and User Perception of Customer Service Systems for E-Commerce.
Valerie Claessen
Adrian Schmidt
Tamara Heck
Published in:
ISI (2017)
Keyphrases
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customer service
user experience
user groups
user acceptance
user satisfaction
distributed systems
electronic commerce
intelligent agents
business models
recommendation systems
decision making
optimal solution
end users
virtual world
user profiles
design guidelines