Information Technology Help Desk Survey: To Identify the Classification of Simple and Routine Enquiries.
Nelson K. Y. LeungSim Kim LauPublished in: J. Comput. Inf. Syst. (2007)
Keyphrases
- information technology
- machine learning
- classification accuracy
- pattern recognition
- image classification
- classification systems
- automatic classification
- feature extraction
- classification algorithm
- decision rules
- supervised learning
- automatically classify
- object classification
- classification method
- support vector machine
- decision trees
- training set
- feature space
- information systems
- supervised classification
- feature selection
- pattern classification
- preprocessing
- support vector machine svm
- data collection
- text classification
- feature vectors
- unsupervised learning
- model selection
- class labels
- support vector
- machine learning methods
- feature set
- classification models
- rough sets
- classification scheme
- nearest neighbor
- knn
- survey data
- databases