A data-driven assessment of mobile operator service quality in Ghana.
Bong Jun ChoiSuzana BrownNii Ayitey KomeyPublished in: Electron. J. Inf. Syst. Dev. Ctries. (2024)
Keyphrases
- service quality
- data driven
- customer satisfaction
- service providers
- electronic commerce
- quality management
- user satisfaction
- online shopping
- mobile devices
- competitive advantage
- information systems
- quality of service
- information quality
- mobile applications
- call center
- mobile learning
- mobile phone
- competitive environment
- job satisfaction
- database
- service level agreements
- incident management
- mobile users
- social interaction
- decision makers
- real time