Keyphrases
- service quality
- relative importance
- website design
- marketing strategies
- customer satisfaction
- online shopping
- online stores
- website
- electronic commerce
- user satisfaction
- information quality
- internet shopping
- service providers
- competitive advantage
- competitive environment
- structural equation modeling
- information systems
- call center
- quality of service
- conceptual framework
- social capital
- kdd process
- information retrieval
- life cycle
- databases