Ascertain Quality Attributes for Design and Development of New Improved Chatbots to Assess Customer Satisfaction Index (CSI): A Preliminary Study.
Nurul Muizzah JohariHalimah Badioze ZamanPuteri N. E. NohuddinPublished in: IVIC (2019)
Keyphrases
- customer satisfaction
- product design
- design process
- functional requirements
- case study
- service quality
- development process
- user satisfaction
- quality attributes
- software architecture
- requirements engineering
- support systems
- building blocks
- electronic commerce
- software design
- high level
- database
- customer service
- customer retention