The impact of banks adoption of multi-channels mix on the internet banking service encounter quality: the case of Arab Middle East region.
Yazan Khalid Abed-Allah MigdadiOla Maher Al. OmaryPublished in: Int. J. Serv. Stand. (2017)
Keyphrases
- internet banking
- customer satisfaction
- service quality
- hong kong
- security analysis
- security threats
- data envelopment analysis
- perceived risk
- user satisfaction
- fraud detection
- service providers
- middle east
- banking industry
- negative impact
- social context
- security issues
- electronic commerce
- information systems
- critical infrastructure
- outlier detection