Customer Knowledge Management (CKM) Practices in the Telecommunication Industry in Bangladesh.
Mohammad Fateh Ali Khan PanniMd. Naimul HoquePublished in: Int. J. Inf. Syst. Serv. Sect. (2017)
Keyphrases
- knowledge management
- case study
- customer knowledge
- process improvement
- current practices
- churn prediction
- knowledge assets
- strategic management
- customer churn
- knowledge sharing
- knowledge resources
- point of sale
- knowledge workers
- knowledge engineering
- electronic commerce
- software industry
- customer service
- web based learning
- business intelligence
- software development
- decision making
- information technology
- information systems
- market segments
- software vendors
- customer relationship management
- competitive advantage
- mobile communication
- developing countries
- ontological engineering
- software engineering
- software engineering practices
- tacit knowledge
- telecommunication networks
- organizational learning
- artificial intelligence
- knowledge management systems
- customer behavior
- knowledge creation
- customer base
- world wide
- e government
- expert systems
- e learning
- social networks
- real world