Customer Supercharging in Experience-Centric Channels.

David R. Bell Santiago Gallino Antonio Moreno

Published in: Manag. Sci. (2020)

Keyphrases

electronic commerce
database
user experience
customer knowledge
multi aspect
customer service
customer satisfaction
artificial intelligence
supply chain
information sharing
image sequences
multi channel
user centric
learning algorithm
customer demand
customer behavior
machine learning
neural network