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Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts.

Mathilde ExcoffierCéline GicquelOualid JouiniAbdel Lisser
Published in: ICORES (Selected Papers) (2014)
Keyphrases
  • call center
  • stochastic programming
  • multistage
  • service level
  • uncertain demand
  • linear program
  • asymptotically optimal
  • scheduling problem
  • supply chain
  • cooperative
  • resource allocation
  • parallel machines
  • heavy traffic