An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management.
Katharina BlöcherRainer AltPublished in: IESS (2018)
Keyphrases
- customer service
- data management
- customer satisfaction
- electronic commerce
- call center
- customer behavior
- service times
- customer knowledge
- point of sale
- service quality
- mobile computing
- service requirements
- web services
- data warehousing
- service providers
- context aware
- data warehouse
- customer support
- customer requirements
- service oriented
- service discovery
- steady state
- customer relationship management
- marketing strategies
- customer data
- management system
- mobile devices
- database systems