Enabling a culture for IT services; the role of the IT infrastructure library.
Tom Roar EikebrokkJon IdenPublished in: Int. J. Inf. Technol. Manag. (2016)
Keyphrases
- workflow management
- network infrastructure
- service management
- service oriented
- computing environments
- tourism industry
- web services
- highly distributed
- ubiquitous computing
- service providers
- loosely coupled
- mission critical
- configuration management
- service discovery
- data centric
- information dissemination
- public services
- grid services
- service delivery
- information services
- distributed computing environment
- information infrastructure
- semantic technologies
- internet services
- business applications
- service composition
- building blocks
- computing paradigm
- service quality
- reference architecture
- wireless networks
- end users
- business activities
- computing infrastructure
- information technology