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The relationship between non-queue, pre-process waiting time and service satisfaction.

R. Susan EllisLester W. JohnsonSiegfried P. Gudergan
Published in: Int. J. Serv. Technol. Manag. (2005)
Keyphrases
  • service quality
  • web services
  • genetic algorithm
  • customer satisfaction
  • single server
  • knowledge base