The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents.
Simone BorsciAlessio MaliziaMartin SchmettowFrank van der VeldeGunay TariverdiyevaDivyaa BalajiAlan ChamberlainPublished in: Pers. Ubiquitous Comput. (2022)