A Survey on Proactive Customer Care: Enabling Science and Steps to Realize it.
Viswanath GanapathySauptik DharOlimpiya SahaPelin Kurt GarbersonJavad HeydariMohak ShahPublished in: CoRR (2021)
Keyphrases
- electronic commerce
- long term
- computer science
- customer satisfaction
- customer service
- database
- artificial intelligence
- health care
- data mining
- longitudinal study
- customer behavior
- science learning
- customer knowledge
- churn prediction
- information science
- customer relationship management
- call center
- machine learning
- neural network