Computer assisted customer churn management: State-of-the-art and future trends.
John HaddenAshutosh TiwariRajkumar RoyDymitr RutaPublished in: Comput. Oper. Res. (2007)
Keyphrases
- computer assisted
- future trends
- customer churn
- customer relationship management
- customer retention
- open issues
- data mining
- computer aided
- churn prediction
- information systems
- real world
- prediction model
- knowledge management
- data management
- clustering method
- neural network
- text mining
- customer satisfaction
- image segmentation
- computer vision
- customer segmentation
- information retrieval