Effect of gender and call duration on customer satisfaction in call center big data.
Quim LlimonaJordi LuqueXavier AngueraZoraida HidalgoSouneil ParkNuria OliverPublished in: INTERSPEECH (2015)
Keyphrases
- big data
- call center
- customer satisfaction
- service quality
- high volume
- customer service
- customer support
- service providers
- cloud computing
- social media
- big data analytics
- user satisfaction
- data management
- data analysis
- online shopping
- unstructured data
- data processing
- electronic commerce
- data science
- business intelligence
- vast amounts of data
- quality of service
- competitive advantage
- service level
- artificial intelligence
- arrival rate
- knowledge discovery
- customer relationship management
- response time
- data mining