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Zoraida Hidalgo
Publication Activity (10 Years)
Years Active: 2015-2015
Publications (10 Years): 1
Top Topics
Big Data
Call Center
Customer Satisfaction
Customer Support
Top Venues
INTERSPEECH
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Publications
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Quim Llimona
,
Jordi Luque
,
Xavier Anguera
,
Zoraida Hidalgo
,
Souneil Park
,
Nuria Oliver
Effect of gender and call duration on customer satisfaction in call center big data.
INTERSPEECH
(2015)