Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents.
Swagato ChatterjeePublished in: Decis. Support Syst. (2019)
Keyphrases
- qualitative and quantitative
- user generated content
- recommender systems
- collaborative filtering
- quantitative and qualitative
- temporal reasoning
- user preferences
- qualitative information
- cold start problem
- collaborative filtering algorithms
- demographic information
- personalized recommendation
- making recommendations
- cold start
- social media
- recommendation algorithms
- physical systems
- netflix prize
- user ratings
- electronic commerce
- customer satisfaction
- active user
- product recommendation
- user generated
- scientific knowledge
- rating prediction
- latent factor models
- service quality
- customer reviews
- call center
- data mining