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Customer Churn Prediction for Telecom Services.
Utku Yabas
Hakki C. Cankaya
Turker Ince
Published in:
COMPSAC (2012)
Keyphrases
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customer churn
churn prediction
prediction model
data mining
random forest
credit risk
customer relationship management
rule induction
eye tracking data
web services
prediction accuracy
neural network
service providers
eye tracking
end users
agent technology