Towards real-time customer experience prediction for telecommunication operators.
Ernesto Diaz-AvilesFabio PinelliKarol LynchZubair NabiYiannis GkoufasEric BouilletFrancesco CalabreseEoin CoughlanPeter HollandJason SalzwedelPublished in: IEEE BigData (2015)
Keyphrases
- real time
- churn prediction
- telecommunication services
- customer churn
- prediction accuracy
- low cost
- high speed
- real time systems
- multiscale
- vision system
- prediction error
- morphological operators
- customer behavior
- customer satisfaction
- retail banking
- rule induction
- user experience
- building blocks
- control system
- computer vision